Before the coronavirus pandemic, many retailers saw warehouse management systems (WMS) as an important investment area. The State of Retailing Online 2020 report from the National Retail Federation and Forrester found 73% of retailers are investing in WMS. And 63% of respondents said WMS technology expense was simply the cost of doing business, according to the survey.
Procuring and deploying WMS was also a face-to-face process before COVID-19. But the pandemic has driven many firms to work remotely and warehouses to enact social distancing measures, complicating the process for standing up a new WMS, experts told Supply Chain Dive.
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Source: Supply Chain Dive