Holiday Season Returns Will Set Record, UPS Predicts

December 26, 2019

This holiday season is projected to be so busy, one parcel carrier even expects to set a record for returned merchandise.

UPS on Nov. 4 forecast that its holiday returns will peak at 1.9 million packages on Jan. 2, a 26% increase from last year’s peak returns day. Plus, the Atlanta-based carrier said it expects to handle 1.6 million returns per day the week before Christmas Day, a spike it attributes to retailer promotions that will prompt shoppers to buy gifts early.

Overall, the company expects total returns volume this holiday season will set a record — little wonder considering the volume of total holiday shipments it and other carriers and industry watchers are expecting.

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