January 15, 2020
U.S. consumers will get 8.6 billion packages delivered domestically this year, according to projections from SJ Consulting Group. As e-commerce growth continues with no signs of tapering off, the profound dependency on logistics and industry developments to support this boom is all the more apparent. In the months to come, we can expect to see certain trends in the logistics sector that are a byproduct of this new normal, or potentially a negative side effect.
As retailers focus on improving the post-sale experience as a tactic to drive loyalty and gain market share, they will continue to invest in better tracking systems to give consumers up-to-the-minute visibility into the location of their packages. UPS already offers a “Follow My Delivery” feature for UPS My Choice customers, with which you can see the truck carrying your package on a live map with updates every few minutes. This type of tracking will continue to become the norm, with carriers investing in advanced GPS technology so all parties will be able to see exactly where a package is en route to the final delivery location…
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Source: MH&L News