Privacy Policy

Last Updated: 27 August 2025

This Privacy Policy is issued by TOPOCEAN CONSOLIDATION SERVICE INC. (“Topocean,” “we,” “our,” or “us”) for the website located at
https://topocean.com (the “Site”). It explains how we collect, use, disclose, and safeguard information about visitors and users (“you”). By accessing or using the Site, you agree to the terms of this Policy.

  1. Information We Collect

    1. Information You Provide
      • Account registration details (name, company, email, phone, password).
      • Shipping documents, commercial invoices, and other files you upload.
      • Communications with us (support tickets, feedback, survey responses).
    2. Information Collected Automatically
      • Log data: IP address, browser type, pages visited, timestamps.
      • Device data: operating system, unique device identifiers.
      • Cookies and similar technologies (see Section 4).
    3. Information from Third Parties
      • Carriers, customs brokers, and analytics providers necessary to deliver our services.

  2. How We Use Information

    • Provide, maintain, and improve freight-forwarding, rate-management, and tariff services.
    • Authenticate users and process transactions.
    • Respond to inquiries and provide customer support.
    • Detect, investigate, and prevent fraud or security issues.
    • Send service-related notices and comply with legal obligations.
    • Conduct analytics to enhance user experience.

  3. Legal Bases for Processing (EEA/UK Users)

    • We process personal data on the bases of contract performance, legitimate interests, legal obligations, and, where required, consent.

  4. Cookies & Similar Technologies

    • We use strictly necessary, performance, and functional cookies. You can refuse non-essential cookies through our cookie banner or browser settings.

  5. Sharing & Disclosure

    • We do not sell personal data. We disclose information only:
      • To service providers (carriers, customs brokers, analytics) under confidentiality agreements.
      • To comply with legal obligations or enforce our Terms of Service.
      • In connection with a merger, acquisition, or sale of assets (notice provided).

  6. Third-Party Links

    • The Site may contain links to external sites not operated by us. We are not responsible for their privacy practices.

  7. Changes to This Policy

    • We may update this Policy. Material changes will be announced on the Site and, where appropriate, by email at least 30 days in advance. The “Last Updated” date at the top will reflect the change.

  8. Contact Us

    • TOPOCEAN CONSOLIDATION SERVICE INC.
    • 13300 Crossroads Parkway North, Suite 300, City of Industry CA 91746
    • Email: co*******@******an.com
    • Phone: (562) 908-1688